Frequently asked questions
With more than 1,500 different products, how will I find what I am looking for?
Our items are divided into 12 different collections. Each collection holds a number of styles, and each style is then available in a number of colors or fabrics.
First, you decide which collection, you want to shop in. This could be the Classic Grosgrain Collection.
Second, you decide which style, you are looking for. This could be the large boutique hairband.
Third, you choose the color you want the hairband in. In this example, you can choose between 31 different colors.
Or if you want to browse hairbands all together, you use the search function, where you enter “Hairband”. Then all the hairbands, in all collections and all colors, become available to you. You can then sort in the result by using the color search function, if you for instance only want to see the blue hairbands.
If you are having any trouble finding what you are looking for, you are always welcome to contact us at firstname.lastname@example.org
We will be more than happy to assist you with finding exactly, what you are looking for.
How do I get in touch with you?
You can either e-mail us at email@example.com or use the contact box here on our website. You can find it here.
Can I become a retailer of your products?
If you would like to become one of our selected retailers, you are welcome to contact us at firstname.lastname@example.org
When will my order arrive?
Standard delivery time to addresses in Denmark is 1-2 working days after the receipt of your order.
Standard delivery time to Europe is 7-10 business days from the receipt of your order.
Standard delivery time to all other destinations is 10 days after the receipt of your order.
We use Postnord for all deliveries.
If you order before 14:00 (CET) on weekdays, the order will usually be dispatched on the same day. This is subject to availability of the products. All orders placed on weekdays are generally sent within 24 hours.
Is it safe to pay on Milledeux.com?
To protect your credit card information, payment will be processed by an approved and certified payment module supplier (Bambora). This ensures that all data is processed encrypted so neither Milledeux nor others can get access to your credit card information. All information is transferred via an encrypted SSL connection. This high safety standard makes card payments on Milledeux very safe.
When paying by credit card, you are always protected against abuse. You have no deductible in the event that your credit card is misused in webshops which uses SSL in its payment – which Milledeux uses. You are therefore better protected than in the physical world where you have to pay deductibles when a credit card is misused using your pin.
For more information on safe payment please visit https://www.instantssl.com/ssl.html
Can I cancel a purchase and/or return an item?
When you shop at Milledeux.com you have the right to cancel your order within 14 days. Within these 14 days from the date of your purchase, you can inform us, that you would like to return the products to us for a full refund of your purchase price. Please click here for our Cancellation and Warranty form.
Please note, that we will not refund you your shipping costs, or pay for the return shipping costs.
What are my options, if a product is defect?
Your purchase is covered by the Danish Sale of Goods Act, including the “defective goods – rules”.
This means that you choose between the following options, if a product is defective:
- reduction in the purchase price, depending on the specific situation
It is a requirement that the complaint is justified, and that the defect is not caused by an incorrect use of the product or other injurious behavior.
Please note, that Milledeux ApS reserves the right to replace a product instead of repairing it.
Please click here for our Cancellation and Warranty form.
Do you ship internationally?
Yes, we ship internationally.
How do I find the right size?
The size of product is listed, when you enter to look at the product. The size is listed in both centimeters and in inches.
You are always welcome to contact us at email@example.com, if you have a question about size.
We would be happy to assist you with finding just the right size.
Does your hairclips or pins contain nickel?
No. All metal used to make our products is 100% nickel free.